Putting a showback or chargeback system in place may feel intimidating, but it doesn’t have to be. This presentation breaks down the core steps to success, common pitfalls, and the keys to keeping consumers satisfied.
You'll walk away with actionable steps to...
- Educate and enable informed decision-making: Use transparency and shared accountability to help consumers fully understand usage and cost, plus what can be done to effect change.
- Manage complexity and leverage automation: Resolve setbacks like bill confusion and manual data collection, while taking advantage of automated processes.
- Promote continuous improvement: Form a clear communication strategy, as well as a roadmap for success beyond initial implementation.