Creating metrics that reflect business value can be challenging, especially if the business is not sure what should matter. In this whitepaper, the author presents guidelines for how to use the Technology Adoption Curve to create a starting point for meaningful conversation.
About the Author:
Nan Braun has worked in and with Corporate IT for nearly 25 years. She and her two partners launched Thavron Solutions in 2013- helping organizations design, model, and operationalize business services- especially in Information Technology.