One of the first steps in implementing a cost model and a showback or chargeback process is to define the services that IT provides to customers and how that data will we socialized in reporting and invoices. In this presentation, Nicus CEO Rob Mischianti provides some foundational information about service costing and chargeback. We will also discuss the pros and cons of various approaches and the impacts of various levels of granularity.

Presented at the 2018 ITFMA Conference in San Francisco.

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